Privacy Policy

1. Introduction

Individual Entrepreneur Dmitrii Khaiurov, ID: 302320094, operating as Musedia ("Musedia", "we", "us", or "our"), registered in Georgia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered audio guide platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, organization name)
• Billing information (processed securely through our payment providers)
• Content you upload (exhibit descriptions, images, audio files)
• Communications with our support team

2.2 Information Collected Automatically

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent)
• Location data (with consent, for location-based services)
• Analytics data (aggregated visitor statistics for museums)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Generating AI-powered audio content and translations
• Analyzing usage patterns to improve our platform
• Communicating updates, support, and marketing (with consent)
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our platform (cloud hosting, analytics, payment processing)
• Business Partners: Museums using our platform receive aggregated, anonymized visitor analytics
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us