How long does setup take?

Most museums go live within 7 days. Day 1-2: upload your collection via CSV or API. Day 3-5: customize AI responses and tone. Day 6-7: share QR codes and go live. We handle the heavy lifting.

Do visitors need to download an app?

No. Musedia works in any web browser. No download, no installation. Visitors scan a QR code at the entrance or open a link. Works on any smartphone.

What if we already have audio guide content?

Perfect! You can upload your existing audio files. Visitors can choose between your official museum guide and our AI-generated guide. Your content, your control.

How accurate is the AI?

The AI uses art history databases and your collection data. You review and edit everything before going live. Three content modes: casual, enthusiast, and expert.

Is visitor data private?

Yes. We never sell visitor data. All analytics are anonymized and only visible to you. We are fully GDPR compliant and take data privacy seriously.

What languages do you support?

We support 9 languages: English, Chinese (Mandarin), Spanish, Hindi, Arabic, French, German, Italian, and Dutch. Enterprise plans can add custom languages on request.

Can we white-label the experience?

Yes! Enterprise plans include full white-label options with your museum's branding, colors, and logo. The experience feels native to your institution.

What counts as an AI request?

Each photo scan or Q&A question counts as one AI request. The Starter plan includes 5,000 requests/month, enough for roughly 1,000 to 2,000 visitors depending on engagement.

GDPR Compliance

Our GDPR Commitment

Individual Entrepreneur Dmitrii Khaiurov, operating as Musedia, is committed to complying with the General Data Protection Regulation (GDPR) for the processing of personal data of individuals in the European Union. Headquartered in Tbilisi, Georgia, we recognize and uphold the data protection rights of all our users, including those in the EU.

Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data we hold and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your personal data.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing of your personal data for certain purposes.

Legal Basis for Processing

We process personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide our services to you
Legitimate Interests: For purposes such as improving our services and preventing fraud
Consent: Where you have given explicit consent (e.g., marketing communications)
Legal Obligation: When required by applicable laws

International Data Transfers

As a US-based company, data may be transferred to and processed in the United States. We implement appropriate safeguards for international data transfers, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Technical and organizational measures to protect data security
Data processing agreements with all third-party processors

Data Protection Measures

We implement robust technical and organizational measures including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response and breach notification procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Upon request, we will delete your data unless we have a legal obligation to retain it.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact our Data Protection team. We will respond to your request within 30 days.

EU Data Protection Contact

For European Union inquiries regarding data protection:

Email: [email protected]

Musedia complies with GDPR requirements for processing personal data of EU residents.

Right to Lodge a Complaint

If you believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority (DPA).